Frequently Asked Questions:
How Does the Auction Work?
Sign up for an account using your email and name, click the bid now button on
listings you are interested in. You can bid in $5 increments or you can set a
max bid you are willing to go. If someone bids less than your max it will auto
bid for you up to your maximum.
How Can I Tell What Is Available to My Area?
We have artists, creators, and personalities from around the world donating to this auction and not everyone ships everywhere. When you first enter the
auction page, utilize the pop up to select the area your item will be shipping to. This will automatically sort listings and show you only things available to ship to you.
You can find this list again by clicking the “DELIVERY LOCATION” filter directly above the auction items. Either of these options will automatically filter listings that ship to the selected area.
What Happens If I Am Outbid?
You will get an email letting you know you have been outbid. From there, you can go
back to increase your bid or bow out - in which case no further action is required on your part. You may also get a chance at your last highest bid if the winner does not pay for their item within the 24 hours of the auction ending.
Keep an eye on your email (especially your spam folder) after that period is up
as there is a chance you can still win!
I Won an Auction. What Are the Next Steps?
CHECK YOUR SPAM FOLDER!
Your verification email that you won your auction or multiple auctions will be
either in your Inbox or your Spam folder. Follow the link in that email and you
should be able to add your won items to the cart.
You will have 24 hours to make your payment or we will contact the next highest
bidder and the process starts over again with a new 24 hour period for the next
person.
What Happens if I'm Busy or Otherwise Miss the 24 Hour Payment Window?
We understand there are large events happening throughout the world at the time the auction ends. In order to remain impartial to participants of the auction and maintain order for our team, we are unable to make exceptions to our 24 hour rule. Emailing or messaging a member of our team does not delay the need for payment.
A reminder email will be sent out 12 hours before the payment deadline.
What Happens If I Win a Bid but the Item Doesn't Ship to Me?
If you catch it before you’ve paid let us know and we will move on to the next
highest bidder. If you have already paid BEFORE you catch it, please send us an
email either by clicking this link: roll4rights@proton.me or by going to Contact Us at the bottom of this page. We will refund the cost of your auction item MINUS any transaction fees that were accrued. The item will not be shipped and we will move on to the next highest bidder.
Please make sure the items you’re bidding on can be shipped to you.
What Happens If I am Unable to Pay for Some or All of My Winning Bids?
If for any reason you cannot or choose not to pay for your winning bids within 24 hours, the item will be offered to the next highest bidder. If you do this for 2 or more items the website will ban you from participating in future events we run.
** In the event that the highest bidder does not make their payment and you are next in line (making you the new highest bidder) but can't pay for any reason, you will not incur the above two strike ban. We understand being outbid often means you can put your money toward other listings and won't penalize you for not being able to pay for something you were previously outbid.